Last update: Mai 2025.

Prestige Lux Eco Cleaning Services Privacy Policy

At Prestige Lux Eco Cleaning Services (“we” or “PLES”), your privacy is of the utmost importance to us. The purpose of this policy is to provide you with transparent information about how we collect, use, store and protect your information when you visit our site or use our services.

1. Identity of the data controller

Data controller :

1. Cyrille-Dorien Chaptchet or Prestige Lux Eco Cleaning Services
2. Barsha Heights, Tameem House, 25th floor, Dubai, UAE
3. info@plescleaning.com
4. +971 52 000 1234

2. Personal data collected

We collect only the data necessary to provide our services. This includes:

1. First name and last name
2. E-mail Adress
3. Phone number
4. Address of intervention site
5. Surface to be cleaned or needs expressed via form
6. IP address
7. Browsing data (pages visited, length of visit, etc.)

3. Collection methods

Your data is collected via :

1. Contact or submission forms
2. Direct e-mails
3. Phone calls
4. Browsing cookies

4. Purpose of processing

We use your data for :

1. Respond to your requests for quotes or information
2. Organize and plan our cleaning services
3. Contacting you for business purposes
4. Tracking customer satisfaction
5. Improve the user experience on our site
6. Ensure site safety and maintenance

5. Legal basis for processing

In accordance with the RGPD, processing is based on:

1. Your consent (e.g. online form)
2. Performance of a contract (e.g. service provision)
3. Our legitimate interests (e.g. improving our services)
4. Meeting our legal obligations

6. Shelf life

Your data is stored :

1. For 3 years after the last contact for commercial purposes
2. Up to 10 years for legal obligations (invoicing, accounting)
3. 13 months maximum for cookies

7. Data security

We implement technical and organizational measures to guarantee the security of your information:

1. Restricted data access
2. Secure hosting
3. SSL/HTTPS protocols
4. Regular backups

8. Data sharing

Your data is never sold. They may be transmitted to :

1. Our web host
2. Technical service providers (e.g. site maintenance)
3. Legal authorities in case of regulatory obligation

9. Data transfers outside the UAE

We use services hosted abroad (e.g. forms or email hosting). These service providers are contractually bound to comply with international data protection laws, such as the RGPD or the Privacy Shield (if applicable).

10. Your rights

You have the following rights at all times:

1. Right of access to your data
2. Right of rectification in case of error
3. Right to erasure (“right to be forgotten”)
4. Right to object to processing
5. Right to data portability
6. Right to withdraw consent
7. To exercise these rights, please contact us at : info@ples.ae – Subject: « Personal data »

11. Cookies

We use cookies to :

1. Easy navigation
2. Analyze traffic using statistical tools (e.g. Google Analytics)
3. Improve site ergonomics
4. You can change your preferences at any time in your browser settings.

12. Links to third-party sites

Our site may contain links to external sites or services (social networks, partners, etc.). We are not responsible for their privacy policies. We encourage you to consult them directly.

13. Policy modification

This policy may be modified at any time to reflect changes in our services or regulations. The date of the last update is indicated at the top of the page.

14. Contact

If you have any questions about this policy or the use of your data :
info@plescleaning.com
+971 52 000 1234
Barsha Heights, Tameem House, 25th floor, Dubai, UAE